Privacy Policy – arenaplus ph

1 Introduction

This Privacy Policy applies to all players and visitors who use arenaplus ph, accessible at arenaplusph.vu. It describes how we collect, use, store, and share personal data in connection with your use of the platform.

By registering an account on arenaplus ph, making a deposit in Philippine Peso, or using any part of the platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how your data is handled as described here, you should not use the platform.

This policy should be read alongside the Terms and Conditions, which govern the overall use of arenaplus ph.

2 Data We Collect

arenaplus ph collects personal data in the following categories:

We collect data directly from you when you register, make deposits, or contact support. Some technical data such as IP address and device information is collected automatically when you access the platform.

3 How We Use Your Data

Your personal data is used for the following purposes:

• Account management: Creating and maintaining your arenaplus ph account, including login and session security.
• Transaction processing: Handling PHP deposits via GCash, Maya, InstaPay, and PESONet, and processing withdrawal requests.
• Identity and age verification: Confirming that you meet the 21+ age requirement and verifying your identity for KYC purposes.
• Platform security: Detecting and preventing fraud, unauthorised access, and abuse of the platform.
• Customer support: Responding to your enquiries and resolving account issues.
• Legal and regulatory compliance: Meeting obligations under applicable Philippine law.
• Service improvement: Analysing how the platform is used to improve functionality and user experience for players across the Philippines.

We do not use your personal data for automated decision-making that has a legal or similarly significant effect on you without human review.

4 Data Sharing and Third Parties

arenaplus ph does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes. Data may be shared in the following limited circumstances:

• Payment processors: Your financial data is shared with Philippine payment service providers such as GCash, Maya, InstaPay, and PESONet solely to process your transactions.
• Identity verification providers: KYC and document verification may be handled by a third-party verification service operating under strict data processing agreements.
• Technology and hosting providers: Service providers that support platform infrastructure may process data on our behalf under confidentiality obligations.
• Legal authorities: Where required by Philippine law or a valid legal order, we may disclose data to government bodies or law enforcement agencies.

Any third party that receives your data is required to handle it in accordance with applicable data protection standards and may not use it for purposes beyond those specified in our agreements with them.

5 Data Retention

arenaplus ph retains your personal data for as long as your account remains active and for a reasonable period afterwards as required by applicable law or legitimate business need.

Specifically:

• Account and identity data is retained for the duration of your account plus the period required for legal or regulatory compliance after closure.
• Transaction records, including PHP deposit and withdrawal history, are retained in accordance with financial recordkeeping requirements.
• Usage and device data used for fraud prevention is retained for a period proportionate to the security purpose it serves.

When data is no longer needed for the purposes for which it was collected, it is securely deleted or anonymised.

6 How We Protect Your Data

arenaplus ph applies technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:

• SSL/TLS encryption for all data transmitted between your device and the platform.
• Secure, access-controlled storage for account and financial records.
• OTP-based verification for login and sensitive account actions.
• Internal access controls that limit data access to personnel with a legitimate operational need.
• Regular security reviews of platform systems and procedures.

While we take reasonable precautions, no online platform can guarantee absolute security. You are responsible for keeping your own login credentials confidential. If you suspect unauthorised access to your arenaplus ph account, contact our support team immediately at [email protected].

7 Cookies and Tracking

arenaplus ph uses cookies and similar tracking technologies to support platform functionality, maintain your session, and understand how the platform is used.

The types of cookies used include:

• Essential cookies: Required for the platform to function, including session management and login state. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to understand how players navigate and use the platform so we can improve the experience. Data collected is aggregated and not linked to individual identities for analytical reporting.
• Security cookies: Help detect and prevent fraudulent activity and protect accounts from unauthorised access.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to log in or use certain features of arenaplus ph.

8 Your Data Rights

As a player registered on arenaplus ph, you have the following rights regarding your personal data:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to correction: You may ask us to correct inaccurate or incomplete information in your account.
• Right to deletion: You may request that we delete your personal data, subject to legal retention obligations.
• Right to object: You may object to the processing of your data where it is based on legitimate interests rather than a legal obligation.
• Right to data portability: Where technically feasible, you may request your data in a structured, commonly used format.

To exercise any of these rights, contact our support team at [email protected]. We will respond to verified requests within a reasonable timeframe. We may need to verify your identity before processing a data request.

9 Players Under 21

arenaplus ph is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that data has been collected from a person under 21, we will take steps to delete that data and close the associated account.

If you believe that a person under 21 has registered on the platform, please notify us at [email protected] so we can investigate and take appropriate action.

10 Links to Other Pages

arenaplus ph may contain links to other sections of the platform such as the Responsible Gaming page, FAQ, and Terms and Conditions. These pages are all part of the arenaplus ph platform and are governed by this same Privacy Policy.

arenaplus ph does not link to external third-party websites. If you navigate away from arenaplusph.vu through your own actions, this Privacy Policy no longer applies and we are not responsible for data practices on any external site.

11 Changes to This Privacy Policy

arenaplus ph may update this Privacy Policy from time to time. When changes are made, the revised policy will be posted on this page with an updated effective date. If a change materially affects how your data is handled, we will make reasonable efforts to communicate this to you through the platform.

Continued use of arenaplus ph after a policy update is posted constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed.

12 Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or the handling of your personal data on arenaplus ph, please reach out to our support team:

For questions about your account, betting rules, or platform features, you can also visit the FAQ page for quick answers to common questions.